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rmathus · Fri Nov 20, 2009 3:34 am

Chances are if you did not get an auto-reply with a ticket number (which is sent as soon as it hits our queue regardless of whether we have looked at it yet or not), we didn't receive your ticket.
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rmathus · Fri Nov 20, 2009 3:16 am

Hello Palyne,

Regarding T7651954, this is how the process works. A customer calls/emails us and asks for an account to be canceled. Support does not actually do this as it involves the billing as ...

rmathus · Fri Nov 20, 2009 2:40 am

Do you have the two tickets you were referencing in your post? I can take a look into them and explain what happened if you'd like.

rmathus · Tue Nov 17, 2009 3:23 am

You'd need to discuss it with your sales representative by calling 1.888.894.4678 during normal business hours. They can give you pricing and then pass it to Network Operations to get it setup.

rmathus · Wed Nov 11, 2009 6:03 am

You'd really want to go with a load balanced solution if your website is critical. What the load balancer would do is distributed the load between the servers. A health check page would determine if ...

rmathus · Thu Sep 24, 2009 2:52 am

Certain webservices, if a ticket is submitted, will be reviewed on a case-by-case basis to exclude. All customers were warned of the changes to their specific servers two weeks prior to the change ac ...

rmathus · Fri Sep 04, 2009 2:30 am

If you're a shared customer, we offer port 50 as an alternate. Otherwise, you'd need to log into the server as a server admin for SmarterMail and go to Settings > Defaults > Domain Defaults and ...

rmathus · Wed Sep 02, 2009 9:09 pm

Was the DDL correctly registered for the site? The specific object is SMTPsvg.Mailer.

rmathus · Tue Sep 01, 2009 5:25 pm

Have you submitted a support ticket to vps@hostmysite.com? If so, let us know the ticket if you haven't received a response yet and we can take a look into it for you.

Thanks.

Edit: I see the i ...

rmathus · Mon Aug 24, 2009 10:17 pm

You'd want to setup SmarterMail via IIS first. To accomplish this, follow: http://www.hostmysite.com/support/vps/windows/stiis/#mail

After doing that, right click the SmarterMail site in IIS and c ...

rmathus · Mon Aug 24, 2009 7:05 pm

You'd need to be logged into the control panel as the account admin more than likely. Then you can go to Advance DNS administration following the support article here: http://www.hostmysite.com/suppo ...

rmathus · Wed Aug 12, 2009 6:58 pm

In most cases this is either due to safe mode or a memory limit in php.ini being reached. We can adjust those both for you but would need you to submit a ticket to support@hostmysite.com in order to ...

rmathus · Mon Aug 10, 2009 7:01 pm

There are probably several reasons this won't happen in terms of compliance, but the main being the security of the datacenter and servers within it.

rmathus · Mon Jul 27, 2009 4:49 pm

Is there a way to block a spammer commenting in your blog site? I am very tired of erasing some comments that is always posted in mine.

Yes there is. If you're using Wordpress, you will want to c ...

rmathus · Fri Jul 10, 2009 8:00 pm

Something like the steps outlined on this link will work if you're running Windows: http://www.qweas.com/guide/how_to/how_to_convert_csv_to_pdf_html_dbf_xls_doc.htm

There's a free 30-day trial of t ...