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Thanks for the new VPS support line
whitesites


Joined: 05 Jul 2004
Posts: 139
Location: Houston, TX
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Not that there was anything wrong with the old regular support guys, But its nice calling in and speaking with a tech that assumes I am competent, and moving immediately to the issue at hand, instead of having a tech assume I am half retarded, and then creating a ticket for someone else. Very good move! Thanks!
Re: Thanks for the new VPS support line
Jason101
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Joined: 14 Mar 2006
Posts: 518
Location: Harrisburg, PA
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whitesites wrote:
But its nice calling in and speaking with a tech that assumes I am competent, and moving immediately to the issue at hand, instead of having a tech assume I am half retarded..


Laughing
dmalone
HostMySite Tech

Joined: 23 Nov 2004
Posts: 42
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Yeah this is something that we are really excited about internally too! VPS issues were a sore spot and we are glad to get it moving in the right direction.

Thanks for the input!



-Dave
whitesites


Joined: 05 Jul 2004
Posts: 139
Location: Houston, TX
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Not that they treated me half retarded. But they had to filter with me to figure out my experience ( which takes time ). Which is good to make the retarded ( how do I setup outlook ) customers feel more welcomed.

The new VPS guys are phenominal. Must be better coffee in their break room.
dmalone
HostMySite Tech

Joined: 23 Nov 2004
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The VPS guys get first crack at Guitar Hero III on their breaks Wink
whitesites


Joined: 05 Jul 2004
Posts: 139
Location: Houston, TX
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Funny you mention that, I am sitting her coding while listening to http://netrock101.com

Thanks for the new VPS support line
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