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Nsahlas
| Joined: 08 Apr 2004 |
| Posts: 43 |
| Location: Chicago |
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 Posted: Tue Apr 03, 2007 3:49 pm |
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When did HMS implement the new email notification system? Every time I email support I get a notice that a "Ticket Number" has been created. I then get an email from HMS when the issue has been resolved, and then it looks like a third email saying that the "Ticket Number" has been resolved.
I personally would like to see the automated responses turned off. Your service has always been excellent and I don't need more emails to know your working on the issue, I already know your working on the issue.
If it is a customer option to have this turned off I would like to do so.
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Silentdawn
| Joined: 24 Mar 2007 |
| Posts: 5 |
| Location: Wilmington,DE |
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| Posted: Tue Apr 03, 2007 6:48 pm |
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I don't believe that it is a client option.
You can ask the representative to make a note on your account to not send you notification emails though.
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