I emailed support a month back because a lot email sent by one of my clients is getting marked as spam. I ran some DNS tests, it it appears it's becuase of an SPF and SOA Record (or lack thereof i should say) And HMS support told me I need to provide one to them, but I went to create one and I had no idea what the wizard was asking me for. I don't know much about mail protocols except for POP, IMAP, etc.

Has anyone else experienced this, and where you able to successfully provide an SPF and SOA record?

FYI: I was using www.openspf.org to create the SPF record

You'll see what they asked below (the domain is blacked out). I understand, but am unsure about the first 4 questions, but am completely LOST after the 5th.

The SOA should be part of the DNS, I think it's something that HostMySite would have automatically for you.

Try looking it up here http://www.dnsstuff.com/tools/lookup.ch?name=DOMAINNAME.com&type=SOA (replacing domainname with yours of course).

a: means do you use any other servers than the website and the mail server in your mx records to send out (maybe you have a few domain aliases so that sometimes you send from domainone.com and domain-one.com)

mx: if you send from any other mail servers (like if you use your ISP)

ip4: any other servers that mail might be sent from (for if you had maybe your own email server locally that was used)

Generally selecting Yes to a and mx records should be sufficient, means you only send mail from the website's server and the mail server in the DNS and no where else.